Last updated: August 10, 2026
Every HeDesyns poster is printed specifically for the order. Please review the artwork, size, shipping address, and product details before purchasing.
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or is different from what you ordered, contact us within 30 days of delivery. Include:
- Your order number
- A short description of the issue
- Clear photos showing the full item and the problem
- Photos of the packaging when shipping damage is involved
After reviewing the information, we may offer a replacement or refund when appropriate. You generally will not need to mail a damaged item back unless we specifically request it.
Change-of-mind and size-selection returns
Because products are printed to order, we do not accept returns or exchanges because you changed your mind, selected the wrong size, no longer want the item, or expected a frame that was not included.
Normal variation
Small differences between screen colors and the printed poster are normal. Finished dimensions may vary slightly, and minor production variation that does not affect normal display is not considered a defect.
Cancellations and order changes
Contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellation after production begins.
Incorrect or incomplete address
Customers are responsible for entering a complete and accurate shipping address. If an order cannot be delivered because the submitted address was incorrect or incomplete, replacement shipping or reprinting charges may apply.
Refund timing
Approved refunds are sent to the original payment method. After we issue a refund, your bank or payment provider may require additional business days to post it to your account.
How to request help
Use our Contact Us page. Include your order number and the required photos so we can review the request without unnecessary delay.